I Want Web Support! - We offer a helping hand

1. ACCEPTANCE.

A copy of these terms and conditions is submitted along with project quotations and must be agreed prior to work commencing.  These terms and conditions are always available on our website for review.

2. CHARGES.

Charges for services to be provided by iWantWeb Support, LLC are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days unless alternate timescales have been agreed beforehand with the Client. iWantWeb Support, LLC reserves the right to alter or decline to provide a quotation after expiry of the valid timescale.

All Web Development projects costing $700 and over will require an advance payment of sixty (60) percent of the project quotation total before work will commence. The remaining balance of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials. Charges for web development do not cover the release of source Photoshop or Flash files; if the Client requires these items then a separate quotation can be prepared.

Payment for services is due by online payment through iWantWeb Support Paypal service.

3. CLIENT REVIEW.

iWantWeb Support, LLC  will provide the Client with an opportunity to review the appearance and content of the Web site during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies iWantWeb Support, LLC otherwise within ten (10) days of the date the materials are made available to the Client.

4. PROJECT SCHEDULE AND CONTENT CONTROL

In the majority of projects, iWantWeb Support, LLC will install and publicly post or supply the Client's Web site by the date specified in the project proposal. If no such date is specified, the timescale shall be within two weeks of the date initial payment is received from the Client, unless a delay is specifically requested by the Client and agreed by iWantWeb Support, LLC. An alternate timescale can be agreed during the initial project discussion.

In return, the Client agrees to delegate a single individual as 'first-point-of-call' to aid iWantWeb Support, LLC with completing the project in a satisfactory and expedient manner.

During the project, iWantWeb Support, LLC will require the Client to provide copy and images. If content is not provided within four (4) weeks of an official request by email then iWantWeb Support, LLC reserves the right to advise the Client of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If content is not provided within eight (8) weeks from the original email request then the Client is considered to be in default of the project, the project will be terminated and the Client sent the final invoice for immediate payment. iWantWeb Support, LLC will agree, at its discretion, to recommence the project after agreement is reached on a new quotation document and once the original fees have been paid.

5. PAYMENT.

Invoices will be provided by iWantWeb Support, LLC upon completion of the work for Web Development and Design and any associated services. Invoices are normally sent via email and are due upon receipt unless other arrangements have been agreed to in writing by both iWantWeb Support, LLC and Client.

6. COPYRIGHT.

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants iWantWeb Support, LLC the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting iWantWeb Support, LLC permission and rights for use of the same and agrees to indemnify and hold harmless iWantWeb Support, LLC from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for Web site design and/or placement shall be regarded as a guarantee by the Client to iWantWeb Support, LLC that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

7. ACCESS REQUIREMENTS.

If the Client's Web site is to be installed on a third-party server, iWantWeb Support, LLC must be granted temporary read/write access to the Client's storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

8. POST PROJECT ALTERATIONS.

iWantWeb Support, LLC cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. iWantWeb Support, LLC may require a one-off Web Development charge before resolving any issues that may arise.

9. THIRD PARTY SERVICES.

iWantWeb Support, LLC may require the usage of third party services - for example, credit card processing - to complete the Client's project requirements and will ensure these services are integrated into the project and working correctly upon completion. iWantWeb Support, LLC cannot be held responsible for subsequent changes or issues with these third party services that may result in issues on the Client's website and may require a one-off Web Development charge before resolving any problems that may arise.

10. DOMAIN NAMES.

iWantWeb Support, LLC may purchase domain names on behalf of the Client, in which case they will then be renewed on an annual basis and the Client will be invoiced by iWantWeb Support, LLC. For .com, .org and .net domains, reminder emails will be sent out to the client before the domain expires at ninety (90), sixty (60), thirty (30) and five (5) days before expiration with a final email sent ten (10) days after the expiration date.

11. GENERAL.

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.