How CRM Works
What is CRM?Essentially CRM works by collecting leads or consumer information. Analyzing the collected information to understand customer or market requirements. Adjusting marketing campaigns accordingly to increase sales.

CRM also serves for customer service and support--making businesses efficient and improve customer satisfaction.

How CRM Works

In any business, the bottom-line of CRM work flow is to (1) Initiate Marketing, (2) Process Sales, (3) Schedule Orders and (4) Provide Support .
 

CRM Features

Sales & Marketing

Zoho CRM aligns your Sales and Marketing by integrating sales with campaigns, leads, sales pipeline, forecasts etc.,

Customer Support & Service

Zoho CRM employs Cases and Solutions to streamline your customer support process by integrating with sales data.

Role-based Security

Zoho CRM empowers you to control the CRM data access based on users' job role in your organization hierarchy.

Inventory Management

Zoho CRM empowers you complete the sales cycle by providing an integrated inventory management system.

Reports & Dashboards

Zoho CRM helps you to analyze sales & marketing trends and key CRM metrices by reports and dashboards.

Outlook Plugin

Zoho CRM enhances your productivity by synchronizing CRM Contacts, Tasks, Calendar, and emails with Outlook.